Return Policy

Return and Refund Policy

Last updated: [DATE]

We want you to be satisfied with your VCCOEM purchase. Please review the following conditions before requesting a return.

Return Window

Eligible products may be returned within [RETURN WINDOW] days after confirmed delivery.

Return Eligibility

To qualify for a return, the product must generally be:

  • Unused and unwashed
  • Free from stains, odors, hair, damage, or other signs of use
  • Returned with the original packaging, labels, accessories, manuals, and included components
  • Accompanied by valid proof of purchase

Because bedding is a personal-use product, opened, washed, used, or improperly repackaged items may not be eligible for return unless they arrived defective or damaged.

Starting a Return

Before returning an item, contact:

Email: [SUPPORT EMAIL]

Include:

  • Order number
  • Product name
  • Reason for return
  • Photos when the item is damaged, defective, incorrect, or incomplete

Returns sent without prior authorization may not be accepted.

Return Shipping

For returns caused by a change of mind, incorrect size selection, or other customer preference, return shipping costs are [CUSTOMER / STORE RESPONSIBILITY].

For verified damaged, defective, or incorrect products, VCCOEM will provide an appropriate resolution and return instructions.

Damaged or Incorrect Items

Inspect your order promptly after delivery.

Report damaged, defective, incomplete, or incorrect items within [ISSUE REPORTING PERIOD] days of delivery. Keep the item, packaging, shipping carton, and shipping label while the request is reviewed.

Refunds

After an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds are issued to the original payment method. Banks and payment providers may require additional time to post the refund.

Original shipping charges are [REFUNDABLE / NON-REFUNDABLE], except where required by law or where the return resulted from our error.

Exchanges

We currently [DO / DO NOT] offer direct exchanges.

When direct exchanges are unavailable, customers may return an eligible item and place a new order for the preferred product.

Non-Returnable Items

The following may be excluded from returns, except where otherwise required by law:

  • Used, washed, stained, or damaged bedding
  • Items missing original packaging or components
  • Clearance or final-sale items marked as non-returnable
  • Gift cards
  • Items returned after the applicable return period
  • Products damaged through misuse or improper care

Contact Us

Email: [SUPPORT EMAIL]
Return address: Do not return products to the business address unless instructed. The correct return location will be provided after authorization.